Contact & Customer Service
Do you have a question about an order, shipping or a product? Our team is ready to help via email and our online contact form.
Quick self-service
Manage common inquiries instantly online without any waiting time.
Order Status & Tracking
Track your parcel directly using our online track & trace tool.
Track order →Shipping Rates & Times
View our comprehensive rate table for worldwide delivery.
View shipping rates →Returns & Withdrawal
14-day return period. Start your return procedure online.
Start a return →B2B & Wholesale
Fixed 15% B2B discount, dropshipping and Order Connect integration.
Explore B2B →Contact details
Email & Customer Support
Send us a message directly via our online contact form or by email. We typically respond within 1 business day on workdays.
Headquarters & Customer Service
Customer service hours
Since 2021| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
Our support team is available on regular working days.
Online Contact Form
Fill in the form below and we will get back to you as soon as possible (usually within 1 business day).
Ceisteanna Coitianta
Faigh freagraí tapa ar cheisteanna coitianta faoi orduithe, seoladh agus fillteacha.
Conas a thig liom stádas mo ordaithe a rianú?
Chomh luath agus a sheoltar d'ordú, gheobhaidh tú r-phost le sonraí rianaithe. Is féidir leat é a sheiceáil freisin ar ár leathanach Stádas Ordaithe.
Cad iad na hamanna seachadta agus na costais seolta?
Taispeántar an dáta seolta measta do gach táirge; tar éis an tseolta, glacann an seachadadh de ghnáth 1-4 lá oibre laistigh den Eoraip. Féach ar ár tábla rátaí le haghaidh sonraí.
An bhfuil seachadadh saor in aisce?
Tá seachadadh saor in aisce laistigh den Ísiltír ó € 129 le haghaidh orduithe suas le 20 kg (ní bhaineann sé le rothair ná le pacáistí móra nó troma). I ngach tír eile, bíonn gnáthchostais seachadta i bhfeidhm; féach na rátaí do gach tír ar an leathanach Seachadadh agus Soláthar.
Conas a thig liom earra a chur ar ais?
Tá tréimhse aischurtha 14 lá ag tomhaltóirí. Is féidir leat d'aischur a thosú go héasca trí ár leathanach Aischuir.
An féidir liom m'ordú a bhailiú go pearsanta?
Níl, ní féidir é a bhailiú. Seachadann Tormino gach ordú trí churléir.
An dtairgeann sibh cuntais B2B agus lascainí mórdhíola?
Tairgimid! Faigheann gnólachtaí agus comhpháirtithe dropshipping lascaine seasta B2B de 15% agus seoladh neodrach. Tabhair cuairt ar ár tairseach B2B.
